At Setco Automotive (UK) Ltd [LIPE CLUTCH] we are committed to high levels of customer service and productivity. As such, we would like to clarify the correct procedure to follow when returning unused goods to our facility. Following this procedure will help to ensure that goods are processed and credits issued in an effective and timely manner. Please be aware that we are not able to identify goods that are returned to us without the correct procedure being followed, in which case goods are likely to be scrapped without a credit being issued.
- Before returning goods, a ‘Request for Return Number’ must first be allocated by telephoning the Lipe Clutch customer desk on 01706 228 321. It would be useful to have the fully completed Request for Return Form to hand at this stage as it is likely to aid discussions with the customer desk. Click here to download a blank form.
- It is the customer’s responsibility to return the goods with the completed Request for Return form (including the Request for Return Number) clearly attached to the outside of the package.
- The goods will be inspected on receipt at Setco. It is standard policy for a 20% administrative fee to be deducted from the credited amount. Further fees may be charged if the goods are not received in the same condition as supplied.
Please feel free to contact our sales team on 01706 228321 should you wish to further discuss our returns procedures or any other matter.